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Terms of Sale and Shipping & Returns

Terms of Sale

terms of sale2-100x100INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT

  • Silk and other natural fabrics are unique and will have variations including slubs.  These variations are not to be considered flaws.
  • No guarantees are made regarding colorfastness or fading.
  • Dye lots will vary. Dye lot matches are not guaranteed.
  • Verify all fabric widths and repeats prior to purchase. Stated repeats are approximate. Variations in repeats will occur. Vertical repeats in particular will be difficult to match precisely and variations should be expected.
  • Cuttings may not show all the colors or the entire design.  If a larger sample is required, please contact your sales representative.
  • Prices are subject to change.  Please verify prior to ordering.
  • Fabrics are cut to your specifications.  Once we cut the yardage, the sale is final.  Therefore, ABSOLUTELY NO RETURNS OR EXCHANGES WILL BE ACCEPTED unless an incorrect fabric was shipped or it was damaged in shipping.  Custom products are non-returnable.  INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT.  No returns or exchanges will be accepted FOR ANY REASON later than 7 calendar days from the date you receive your order.  See "Shipping & Returns" for more information.
  • CUSTOM ORDERS are cut and manufactured to your requested specifications. ALL CUSTOM ORDERS ARE FINAL AND ABSOLUTELY NO RETURNS OR EXCHANGES WILL BE ACCEPTED unless an incorrect or damaged fabric was used, the product was not made as specified in this sales order or you receive the product in damaged condition.  No returns or exchanges will be accepted FOR ANY REASON after 7 calendar days from the date you receive your order.

Shipping & Returns

shipping-100x100All UPS Ground, 3rd Business Day, 2nd Business Day or Next Business Day shipping options are available within the United States.

For international orders, please call customer service at 1-800-220-1893 to place your order or calculate shipping fees. All international orders will include separate shipping charges by UPS which may not include duties, taxes and other importing fees.

All orders will be processed and shipped within 48 hours of ordering when the order is placed before 12 noon Eastern Time Monday-Friday.

Orders placed after 12 noon  Eastern Time Monday-Friday will be shipped within 72 hours of ordering.

We cannot accept a shipping address containing a P.O. Box number, please use a physical street address for UPS delivery.

Address Correction:  Please make sure your address is complete with your street number, apartment/suite number, city, state and zip code.  UPS and FedEx charge for address corrections and that fee will be an additional cost to your order. 

Shipping charges for orders sent to an incorrect address or P.O. Box that are returned to us are non-refundable.

 

Wolf Home Return Policy

returnsDrapery, pillows, tassels and handbags can be returned within 7 days of it's receipt when returned with its original packaging, and in like-new condition. Damaged, used, or altered drapery will not be refunded. The freight return charge is the responsibility of the customer and the package must be postmarked by the 7th calendar day from it's receipt. Your refund will be made within 7 calendar days from the date we receive your return.  Shipping charges are non-refundable.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to notify us of your return and order # before returning the items.

In order to insure confirmation of your returned package and timely refund, we highly suggest a shipping company tracking number be included with your email notification.

Return Address:
Wolf Home New York
Attn: Internet Returns Dept. 
936 Broadway, 1st Floor
New York, NY 10010

Absolutely no returns or exchanges will be accepted for any reason later than 7 calendar days from the date you received your order. Products may not be returned or exchanged in our retail stores.  All internet purchases must be returned or exchanged through web-site customer service.

Signature Textiles are non-returnable due to the nature of the product. Once we cut the yardage it is a final sale.

ALL CUSTOM ORDERS are non-returnable / non-refundable.

 

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